Firstly, we want to thank you for your support during these uncertain times. In the past months we have experienced an unprecedented volume of orders and have simultaneously experienced supply chain and shipping difficulties due to COVID-19, Brexit and Port-related delays.
Our logistics and customer support team are working hard to respond to all inquiries as quickly as possible, as well as organise your deliveries via our in-house team and external couriers.
Please be aware pre-order items are not yet in our warehouse, and the dates stated on the website are estimates only, subject to change as we encounter delays due to shipping constraints. Once we receive stock and your order is processed, you will receive an email from our customer service team confirming delivery date, which can be up to 14-18 business days after proposed date due to volume of orders.
For more information on your order or any queries on the above, please email us at email@example.com
Why Are There Delays?
Brexit - Due to an increased volume of shipping containers arriving at the UK ports, congestion began to build from late-2020 and continues to cause delays. You can read more here: https://www.bbc.co.uk/news/topics/cnegp3k352yt/shipping-industry
COVID-19 - In order to follow social distancing regulations and Coronavirus safety protocols, a reduction in staff numbers means the ports are not working at 100% capacity, causing even further delays.