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FAQs

What are your delivery options?

Once your order has been placed, we will send you an email to let you know when we will be aiming to deliver and how the order will be coming to you. When the order has been shipped, we will send you an email containing a tracking number or further information so you can keep an eye on your order.
We will choose the most dependable, swiftest and safest delivery method and carrier for your order and we will keep you updated with the progress.
All of our orders require a signature on delivery. We will let you know when we are aiming to delivery your item, if you aren’t going to be in, please let us know so we can arrange for a more convenient time for you.
At checkout, you can opt in to receive updates on your order status by entering your phone number.

Mainland UK Delivery Charges*:
Our standard delivery cost is £34.95 for mainland UK delivery.
Our standard 2-man delivery cost is £59.95 for mainland UK delivery.

Rest of the World Delivery Charges:
We can ship to the rest of the world; however price is dependent on order value and final destination. To receive a quote for international shipping costs, please email us at info@sixtheresidence.co.uk.

Please note: If your order is going to be delivered outside of the UK, the shipping cost does not include custom or duties fee's and it is the responsibility of the receiver to pay these.

*Mainland UK does not include UK Isle's, Scottish Highlands or Northern Ireland.

What is your returns policy?

We offer a full refund or exchange policy for any products that are sent back to us within 14 days of delivery. All items need to be returned in their original box and packaging, unmarked, and must be in the same condition that the item was received in. We do have the right to refuse your return if we deem that the item has been used and/or damaged by yourself.
At the moment we don’t offer a free returns policy, and you will be liable for the cost of returning the item back to us. If your item was a sale item, then we will issue a refund onto a gift card only or issue an exchange for another item of the same cost.
Once your item has been received back, your return will be processed within 5 working days and you will receive an email notifying you of the exchange or refund. If you have requested a refund, then please be aware that it will take 5-10 working days to show in your bank account. You will be refunded back onto the original payment method that was used to complete the purchase.
If you item arrived to you damaged, you received the wrong item or there is an issue with the product, please email us immediately at info@sixtheresidence.co.uk so we can resolve this for you as quickly as possible.

What is pre-order?

If you have ordered a pre-order item from us, the expected delivery date will be shown on the product description. We aim to be as specific as we can with our expected delivery dates, however sometimes there may be a slight delay which is out of our hands. We will always communicate with you if we are experiencing a delay and keep you up to date. We will keep in contact with you regarding when we are expecting to deliver your item as well and once the order has been shipped, we will let you know via email.
If you have ordered items that are in stock along with your pre-order, then we will ship the order in full to you once the pre-order item has come into stock. 

What are the payment options?

We accept all major payment methods and credit cards at the moment:
Visa / Visa Debit / Visa Credit / Mastercard / Maestro / American Express / PayPal / Apple Pay / Google Pay / Klarna
All transactions are processed by Shopify Payments and PayPal and are encrypted for your safety. We do require payment to be made in full before we can ship your order to you.
All international orders will be subject to the exchange rate as it stands at the time the order was placed.
For any issues paying with Klarna, please get in touch with them directly.

Can I cancel my order?

You have the right to cancel your order before the order is shipped and receive a full refund. All refunds take around 5-10 working days to appear in your bank account. Please email us to cancel your order in writing. We also reserve the right to cancel an order and issue a full refund before delivery is made. If you have received a cancel confirmation email from us, and don’t know why, please let email us straight away. 

Do your items require assembly?

All of our products arrive fully assembled and carefully packaged, so you don’t need to worry about putting anything together! 

How do I care for my furniture?

As each product is unique in design and material, for specific care instructions please email us at info@sixtheresidence.co.uk Important: Note that any alternation/treatment voids the warranty of the product. 

Where is my order?

To check on the progress of your order, please email us at info@sixtheresidence.co.uk and we will be able to give you an update on where your order is.
If you have received an email from us with a tracking number on it, please use this to keep an eye on where your order is and its expected delivery item. If you haven’t received a tracking number from us, then we will be using our in-house delivery team to deliver to you directly.

Bespoke Orders

We can custom make items and orders to fit what it is that you are looking for. Please email us at info@sixtheresidence.co.uk to receive a quote and an estimated lead time for your bespoke order. We are unable to offer refunds, returns or order cancellations on bespoke orders at the moment.

How can I contact you?

You can contact us using the form at the bottom of this page, alternatively you can:
Email us at info@sixtheresidence.co.uk
Call us on 0121 392 7988 (Office is open 9am - 5pm)
Write to us at Six The Residence, Unit 75 Percy Business Park, Oldbury, B69 2RE

Press Features

Six The Residence.

Our Story

Six The Residence was founded in the midst of the global pandemic that swept the world in 2020.
With a background in supplying high quality and bespoke commercial furniture to restaurant and bar chains in UK and Europe, we decided to call upon our existing suppliers to create something for the residential market. Our trend led, handcrafted furniture with traditional shapes and design features are re-invented with new materials and textures, creating living and dining spaces that invite you in and make you want to stay a while.
We operate within the West Midlands with a small but highly experienced team who are passionate about our values, ethics and supplying high quality, aesthetically pleasing, contemporary furniture pieces.

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Contact Us

Phone

0121 392 7988

Address

Unit 75 Percy Business Park, Rounds Green Road, Oldbury B69 2RE

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